Pennington Court Care Home

Pennington Court Nursing Home accommodates people over 2 floors. People who live in Ash require residential care. Willow provides support for people who require nursing care. People living in the extra care flats are provided with personal care support. Not everyone who used the housing with support service received personal care, although the contract provides for two hours support each day. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence, and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.

Some of the risks to people's safety and wellbeing had not been recorded, to ensure actions were put in place to protect people from harm. Recorded risk reduction measures did not always show the necessary control measures were in place.

Medicines were not always managed safely with gaps in stock checks and MAR charts. Medication was not consistently stored safely including the fridge temperatures being incorrect.

Most people and their relatives told us they were safe at the home and most people we spoke with told us they were happy living there. We observed that people were well groomed and dressed appropriately.

People were not supported to have maximum choice and control of their lives. staff did not support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice.