Headingley Hall Care Home

The provider promoted a positive and transparent safety culture, where incidents were appropriately reported, reviewed and used as learning opportunities. Risk reduction measures, such as the use of sensor mats, were implemented to support people’s safety. Staff worked effectively with healthcare professionals to promote safe, coordinated care and ensure smooth transitions between services. Safeguarding procedures were understood, and staff demonstrated an ability to support people safely.

Regular environmental checks were carried out to ensure the premises remained safe and well maintained. Staffing levels were appropriate to meet people’s needs, and people were supported to maintain their independence. Infection prevention and control measures were well managed, and the environment was clean and in good condition throughout the home.

Medication administration records (MARs) reviewed during the assessment were fully completed, with no missing documentation, and stock levels were accurate. Staff completed daily temperature checks to ensure medicines were stored within recommended ranges. However, we identified that some creams were stored in people’s personal bathrooms, which posed a potential risk for people living with dementia. This was addressed promptly, and by the end of the assessment the service had begun installing safes to ensure creams were stored securely.

The service used an electronic care system that contained key information about people’s care needs. However, not everyone had an end-of-life care plan in place, meaning staff did not always have clear guidance about people’s preferences should their health deteriorate.

People were treated with kindness, empathy and respect. Staff were observed providing supportive care that maintained people’s dignity, including offering discreet personal care and ensuring people were clean and comfortable. Relatives were welcomed and supported during visits. People were encouraged to make choices and remain as independent as possible, moving freely around the home with support available when required.

The home is part of NICHE-Leeds, a partnership between Leeds universities and care home organisations. It supports evidence-based research to improve the quality of long-term care for people living and working in care homes.

Staff told us they felt confident to raise concerns, and the provider promoted an inclusive workforce that reflected a range of backgrounds and experiences. The management team were experienced, committed and focused on meeting people’s needs.