Grove Park Care Home

We found the following examples of good practice.

The registered manager took a compassionate approach to visiting for people living with dementia who were struggling to cope emotionally during the pandemic. Window visits had been facilitated and a pod had been purchased to support visits.

There was a rigorous visitor risk assessment in place and each visitor was provided with a PPE pack and had their temperature checked on entering the building. The provider was in the process of developing a policy on testing visitors once the lateral flow tests had been delivered and all safety measures had been put in place.

Each suite had their own wellbeing member of staff who ensured people were provided with meaningful occupation including when isolated in their rooms.

Staff were well supported through the pandemic by the management team, with regular supervision and checks on their well-being. Additional staff had been recruited to ensure staffing levels could be maintained if staff were unable to work. Staff had good knowledge on how to recognise the signs and symptoms of someone becoming unwell, and they knew what action to take to keep everyone safe.

The environment was visibly clean and enhanced cleaning schedules were in place. The registered manager told us the provider had been very supportive during the outbreak and had purchased additional equipment and environmental adaptations to improve infection control. These included infrared taps in key areas such as the sluice and staff room. They had also purchased a "fogging machine" to cleanse the air and disinfect hard to reach crevices and soft furnishings.

The registered manager had ensured audits and governance arrangements were completed during the pandemic.

The five questions we ask about services and what we found