Camowen

People's consent to make specific decisions had been assessed appropriately and was documented within their care plans. Action had been taken following the last inspection to ensure relatives or people's representatives made decisions on people's behalf in line with guidance. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Auditing systems were effective in measuring and monitoring the care and support people received, and to drive improvements. People and their relatives were positive about their experiences of Camowen. One relative said, "I never see staff sitting around. They are on the go all of the time and I cannot fault them. They are patient and they do their best with what they have got. I know who the manager is, and she is very approachable".