Bancroft House

The service was a large detached property in a residential street near to the centre of the town. Each person had their own bedroom and en-suite bathroom. There were shared living and eating areas.

People's needs had been assessed in ways that considered best practice evidence-based guidance and ensured they were not discriminated against. This had helped people to achieve good support outcomes, such as reducing behaviours that may challenge, going to new places and having new experiences.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were able to access the right training to help them meet people's individual needs.

People said staff listened to them and respected their choices. Staff supported people in a kind, compassionate and respectful way. Staff communicated with people about their support in ways that were accessible to them, including non-verbal ways such as using pictures and signs. People were involved in planning and reviewing their care to help them receive person-centred support and achieve their life goals.

The service was well-led and there was an inclusive, positive open culture in the home. Staff's well-being and differences were supported. Staff and the registered manager worked well with relatives and other health and social care professionals to be able to provide good support to people.

Service quality and safety was regularly reviewed to identify any issues and build on good practice. The registered manager was supported by the provider to oversee and complete any improvements.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right support:

• The model of care and setting maximised people's choice, control and independence The service was a domestic style property in a residential street. There were no signs on the outside of the service to indicate this was a care home. The service was situated near to the town centre and staff encouraged people to become active members of the local community. Staff did not wear name badges or uniforms when supporting people.

Right care:

• Care was person-centred and promoted people's dignity, privacy and human rights People were supported to make their own choices and be as independent as possible. Staff treated people with kindness, compassion and respect. Staff supported people in the least restrictive ways and in their best interests.

Right culture:

• Staff and management promoted ethos, values, attitudes and behaviours to ensure people using services lead confident, inclusive and empowered lives The provider and registered manager promoted high quality individualised support and had developed a strong set of values to support staff to achieve this. There was an open and positive culture that respected people's differences and treated everyone equally. People and staff were encouraged to be involved in sharing their views and ideas about how to develop the service.