Bainbridge Court

People at the home were protected from harm. Systems and processes were in place to mitigate the risk of harm to people and to protect them from abuse. Staff had a clear understanding of their responsibilities under safeguarding, while the provider understood their regulatory responsibilities. Risks to people, health, support and environment had been assessed and staff mitigated these risks. People were supported by enough staff who had received the appropriate training to meet the needs of people at the home. Appropriate infection control procedures were in place to keep people safe.

People received effective care. Needs were assessed when people were admitted to the home and consistently reviewed. Staff were effective in supporting people manage their anxieties. People were supported, when needed, to access healthcare services and staff engaged with specialist support when this was needed. The provider had implemented and embedded the necessary changes to ensure a consistent approach in completing mental capacity assessments and making best interest decisions.

Staff treated people with kindness, sensitivity, and respect. People’s immediate needs were met by caring staff who understood people’s needs and knew how to anticipate any anxieties or concerns. People were encouraged to maintain relationships with family and friends. People were engaged in activities and accessed the community safely with staff.

People received personalised care that was tailored to meet their individual needs, preferences and choices. Care plans were detailed and guided staff about people's needs and how to meet them. Concerns and complaints were listened to and used to improve the service they received. People’s communication needs were assessed in detail and staff used this information effectively to respond to people’s choices and wishes.

People, staff and relatives spoke positively about the registered manager. Management was approachable and open to feedback and discussions about people’s care. The quality of people’s care was supported by effective quality assurance systems. The registered manager encouraged feedback from people, staff and professionals involved in people’s care.

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The provider was working in line with this guidance.