Sunhill Court Nursing Home

At lunchtime, several people had to wait a while before they received their meal; this caused anxiety for some. People's preferences with regard to menu planning were acknowledged and included. People were encouraged in a healthy lifestyle with their dietary needs, and healthcare professionals were involved in their care. The layout of the home was accessible and conducive to people living with dementia. People were supported by staff who knew them well.

Audits were not sufficiently robust to monitor the care delivered and the service overall. Environmental audits had not identified issues found at this inspection. Risk assessments were not always documented accurately with information and guidance for staff to follow. Notifications of abuse or alleged abuse had not always been sent to CQC in line with regulatory requirements.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were happy living at the home. One person said, "They look after me very well. I don't get too lonely as staff pop in, check on me and have a chat. There are enough staff. Sometimes they are a bit short, but generally, yes, there's enough, and some are very good." There were sufficient staff on duty to meet people's care and support needs promptly. Staff were recruited safely.