The Corner House

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

Staff had received training which was relevant to their role. People were supported to access support from health professionals when required. They could choose what they liked to eat and drink and were supported on a regular basis to participate in meaningful activities.

Staff were kind and caring and were motivated to offer person centred care. People and relatives told us staff were caring. The principles of respect, dignity, compassion and, equality and diversity were embedded in the service. People were treated as equals regardless of age, gender or personal beliefs.

The service was responsive to people's needs. Care plans were person centred and reflected people's individual needs. Staff demonstrated a good understanding of people's individual needs and were able to explain how they would support people in a personalised manner. People's daily records contained good levels of detail and provided evidence of person-centred care. The service had a robust complaints procedure. We saw that where complaints had been made, these had been managed effectively.

The service was well led. People, staff and relatives praised the registered manager for their management of the service. Quality assurance checks had been established and identified actions to improve the service. The registered manager sought feedback from people and their relatives to improve the service. The culture within the service was positive and focussed on providing person centred care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported

this practice .