The Heathers
- Care home
- 25 beds
- No nursing
- Dementia care
- Registered since 2025
- Goring-by-Sea, West Sussex, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
First rated Good in 2016, most recently Good in January 2026.
9 months
since the latest rating was published.
250 of 309
rated care homes in West Sussex are rated Good, like this one.
The Heathers: inspection record
Rated Good in January 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G The Corner House Good, less than 0.1 miles away
- RI 42 Twyford Gardens Requires improvement, 0.2 miles away
- G Longacre Care Home Limited Good, 0.4 miles away
- G 56 Stone Lane Good, 0.5 miles away
- G 19 Stone Lane Good, 0.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 13 January 2026 (assessment visit 2 October 2025). Quoted under the Open Government Licence.
We carried out this assessment from 20 October to 11 November 2025. Our assessment was prompted by concerns around care delivery and the new ownership meant the service was unrated. The Heathers is a residential care home providing personal care to up to 25 people. Some people living at the home are living with dementia.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The provider had systems in place to keep people safe and mentally stimulated. Whilst the home was clean, a gap in staffing at certain times meant cleaning staff were not always able to fulfil their role. The provider was aware that improvements were needed and was actively changing staff rotas, and other areas of care that required development. The provider was in the process of implementing daily audits to have a better management oversight of the service. Staff had essential training and the provider planned further specialist training to enhance their skills to deliver effective care. Activities that people enjoyed were provided by a dedicated activities coordinator who worked with people to ensure a full program each week. Staff knew people well and were patient and kind in the care they provided.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Sujith Achuthan Nair
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 15789913 (opens Companies House)
Pinnacle Care Homes Sussex Limited runs 2 services, all in the South East. 2 are rated Good or Outstanding.
Other services run by Pinnacle Care Homes Sussex Limited
- G Parkside Lodge Care Home Good. Care home, West Sussex
Getting help from West Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at West Sussex County Council
- Ask for a care needs assessment
- Phone: 01243 642121, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: West Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does The Heathers provide nursing care?
- No. The Care Quality Commission lists The Heathers as a care home without nursing.
- How many beds does The Heathers have?
- The Care Quality Commission's register lists 25 beds at The Heathers.
- When was The Heathers last inspected?
- The Care Quality Commission's latest rating for The Heathers was published on 13 January 2026.
- Who runs The Heathers?
- The Heathers is run by Pinnacle Care Homes Sussex Limited. It runs 2 services, all in the South East.
- What is The Heathers's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 13 January 2026.
Contact
- Phone
- 01903 240825
- Address
- 162-164 Salvington Road, Durrington, Worthing, BN13 2JU Map (opens Google Maps)
Compare nearby
- G The Corner House Good, less than 0.1 miles away
- RI 42 Twyford Gardens Requires improvement, 0.2 miles away
- G Longacre Care Home Limited Good, 0.4 miles away
- G 56 Stone Lane Good, 0.5 miles away
- G 19 Stone Lane Good, 0.5 miles away