Sutton Court Associates Limited - 17 Shakespeare Road

Referrals for people to come and live at the service were received from local authorities. Careful thought was given to the assessment process and people already living at the home were asked for their feedback about any potential, new admissions. Care plans were detailed and written in a person-centred way. Staff were knowledgeable of people's support needs and delivered care in line with people's needs and preferences. Staff completed a range of training that enabled them to deliver personalised care to people.

People were encouraged to be involved in all aspects of the home, from planning and choosing menus, to deciding how they wanted their rooms decorated. People decided how they wanted to spend their time and what activities they wanted to participate in, at home and in the community. Some people attended day centres during the week. People had access to a range of healthcare professionals and service. Positive, caring and compassionate relationships had been developed between people and staff.

People were protected from harm by staff who had completed safeguarding training; staff knew what actions to take if they suspected any form of abuse. Risks to people were identified and assessed as needed, with guidance for staff which was followed. There were enough staff to support people and help them engage with activities; staff worked flexibly. Medicines were managed safely.

A range of audits was effective in measuring and monitoring all aspects of the service to drive improvement. Staff felt supported by the management team and involved in developing the service. People's views were obtained, listened to and acted upon; relatives' feedback was positive.