Anne Residential Homes - 74 Coombe

People we spoke with were happy with the care they received and with the staff who assisted them.

People received care from staff who were suitably trained and supported to meet their personal care needs.

Risks to people had been assessed and were regularly reviewed to ensure people's needs were safely met. People were protected from avoidable harm, discrimination and abuse.

Appropriate recruitment checks took place before staff started working for the service.

The home had procedures in place to reduce the risk of the spread of infection.

Medicines were administered, stored and disposed of safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to maintain a healthy balanced diet that met their needs.

People received the support they needed to stay healthy and to access health care services as and when required.

People received support from staff who were kind and compassionate. Staff treated people with dignity and respect and ensured people's privacy was always maintained.

People were supported to do as much as they could and wanted to do for themselves to retain control and independence over their lives.

The provider had effective systems in place to deal with concerns and complaints and to assess and monitor the quality of the service people received.

The service was well-led; there was an open, transparent and person-centred culture.

People, their relatives and staff were all asked to share their feedback about the service in an informal way.

The provider worked in partnership with other health and social care professionals and agencies to plan and deliver an effective service that met the needs of the people they supported.