Abbeyfield House - New Malden

Abbeyfield House – New Malden is a residential care home providing personal care to up to 36 people. The service provides support to older people, many of whom were living dementia. At the time of our inspection there were 36 people using the service.

There had been a recent period of instability within the management of the home and this had had an impact on staff morale, communication and engagement with people and their relatives. In the months preceding our inspection the deputy manager had been undertaking the day to day management of the service. They had implemented a number of new initiatives and people, relatives and staff felt comfortable speaking with them and raising any concerns. Any concerns raised or incidents that occurred were investigated and lessons were learnt to improve practice at the home. There was a detailed service improvement plan in place, and the management team were in the process of implementing these improvements.

Staff knew people well and treated them with kindness and respect. They supported people to live as independently as possible, whilst being available to support with any risks to their safety. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were involved in their care and how they spent their time.