Medihands Healthcare

The service employed enough staff to support people and there were robust recruitment checks in place. Medicines were administered safely by staff who had received the appropriate training to do so. Staff followed infection control guidance and the home environment was clean.

Risks to people, including those in relation to smoking and emergency evacuation plans had been updated recently.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received regular training and supervision which allowed them to support people effectively.

The home had undergone extensive refurbishment since the last inspection, these included new fire compliant doors, a new lounge with improved seating and lighting and accessible flooring and bathroom facilities.

People received appropriate support in relation to their diet and nutrition, including religious needs. Their healthcare needs continued to be met by the provider.

Feedback from people was that the service was well-led. There was warm atmosphere in the home and we noted some pleasant interaction between people and staff. The provider undertook a number of checks which helped to assure themselves that the quality of service was good.