HF Trust - Thetford Road
Care home, Kingston upon Thames, 8 beds
Good
Rated on
Rating from the Care Quality Commission.
HF Trust - Thetford Road: inspection record
Rated Good in August 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2016. Rated Good in 2016, 2019 and August 2023.
It has been rated Good at every inspection since 2016. The latest rating was published about 3 years ago.
How it compares locally
- One of 21 Good care homes in Kingston upon Thames, out of 28 with a rating.
- Smaller than 9 in 10 care homes in Kingston upon Thames.
About the service
From the Care Quality Commission's inspection report published 17 August 2023. Quoted under the Open Government Licence.
HF Trust - Thetford Road is a residential care home providing personal care to up to 8 people. The service supported people with learning disabilities and autism. At the time of our inspection there were 8 people using the service.
What inspectors found
Right Support: Model of Care and setting that maximises people's choice, control and independence. There were safe staff recruitment procedures in place and staff had the necessary training on how to safely support people using the service. People's medicines were managed in line with current best practice.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. However, mental capacity assessments completed by the provider had not always included all the necessary information. Actions taken by the provider to address this gap will be reviewed at our next planned inspection.
Read the full summary
Right Care: Care is person-centred and promotes people's dignity, privacy, and human rights. People were encouraged to access community independently and be active participants in the society. People's care and support needs were assessed, and staff did their best to meet them. People's care records were person- centred and up to date. However, risk assessments required reviewing making sure staff were provided with information in relation to the impact the identified risks had on people.
Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive, and empowered lives. There was a good leadership at the service. Staff knew people well and empowered people to make decisions about their care. However, communication with the healthcare professionals and the family members required improving to ensure good information sharing.
Questions to ask when you visit
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | Thetford Road, New Malden, London, KT3 5DN |
|---|---|
| Neighbourhood | New Malden, Kingston upon Thames |
| Phone | 020 8336 0134 |
| Website | www.hft.org.uk |
| Registered manager | Gillian Malcolm |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 7 inspection reports, latest 17 August 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | HF Trust LimitedBrand: HF Trust Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 00734984 (opens Companies House) |
| Charity number | 313069 |
HF Trust Limited runs 3 services in London. 3 are rated Good or Outstanding.
Other services run by HF Trust Limited
- G HF Trust London Barnet Home care, BarnetGood
- G HF Trust London Kingston Home care, Kingston upon ThamesGood
Nearest alternatives
- G Medihands Clifton Care home, 0.1 miles awayGood
- – Little Brook House Care home with nursing, 0.3 miles awayNot yet rated
- G Cloyda Care Home Care home, 0.3 miles awayGood
- O Devonshire Dementia Care Home Care home, 0.3 miles awayOutstanding
- O The White House Nursing Home Limited Care home with nursing, 0.3 miles awayOutstanding
Getting help from Royal Borough of Kingston upon Thames
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Kingston upon Thames
- Ask for a care needs assessment
- Phone: 020 8547 5005. Email adults@kingston.gov.uk
- Support for carers
- Paying for care: Royal Borough of Kingston upon Thames
Checked on the council's website, November 2026.
Common questions
- Does HF Trust - Thetford Road provide nursing care?
- No. The Care Quality Commission lists HF Trust - Thetford Road as a care home without nursing.
- How many beds does HF Trust - Thetford Road have?
- The Care Quality Commission's register lists 8 beds at HF Trust - Thetford Road.
- When was HF Trust - Thetford Road last inspected?
- The Care Quality Commission's latest rating for HF Trust - Thetford Road was published on 17 August 2023.
- Who runs HF Trust - Thetford Road?
- HF Trust - Thetford Road is run by HF Trust Limited. It runs 3 services in London.
- What is HF Trust - Thetford Road's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 17 August 2023.