The White House Nursing Home Limited

The last rating for this service was outstanding (published in February 2018). A comprehensive assessment was undertaken looking at all quality statements under the 5 key questions. It was conducted due to the length of time since our last rating. Following this assessment, the service remains outstanding.

Systems and processes enabled safe care delivery, and there was a clear commitment to maintaining and improving standards. People felt safe, and safeguarding arrangements were effective.

Environmental safety was professionally managed. Professionals and relatives consistently found the home clean, odour‑free and well maintained, and equipment and safety certifications were up to date. Risk assessments were detailed and reviewed regularly. People were involved in decisions about risk, and staff supported positive risk‑taking where it improved independence and wellbeing. Medicines were managed robustly, with strong clinical oversight and no recorded medicines errors in the six months prior to inspection.

Care was effective and based on nationally agreed best practice. People had regular access to GPs, diabetes specialists, dieticians, tissue viability nurses, mental health teams and other professionals.

Staff were kind, compassionate and respectful and the service was responsive and highly person‑centred. People had access to a wide range of activities, outings and daily stimulation. Information for people and visitors was accessible, and digital feedback systems enabled ongoing comment and review.

The registered manager promoted an open and supportive culture and maintained clear oversight. The registered manager was highly regarded by staff, relatives, external professionals and people living in the home. Staff felt valued and supported. Governance systems were established and effective, and leaders were in the process of transitioning to new digital systems. Leaders maintained continuity and this did not affect people’s safety or the quality of care

The provider collaborated exceptionally well with external professionals and participated in a wide range of research and digital projects, including virtual monitoring, sensor‑based diabetes technology, dementia‑focused activity platforms and pain‑assessment tools for people unable to verbally express discomfort. These initiatives had clear benefits for people’s health, comfort and independence.