Cloyda Care Home
Care home, Kingston upon Thames, 35 beds
Good
Rated on
Rating from the Care Quality Commission.
Cloyda Care Home: inspection record
Rated Good in January 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2015. Rated Good in 2015, 2016, 2018 and January 2023.
It has been rated Good at every inspection since 2015. The latest rating was published about 4 years ago.
How it compares locally
- One of 21 Good care homes in Kingston upon Thames, out of 28 with a rating.
- About the middle for size in Kingston upon Thames.
About the service
From the Care Quality Commission's inspection report published 19 January 2023. Quoted under the Open Government Licence.
Cloyda Care Home is a care home that provides residential care for up to 35 older people in one adapted building. At the time of our inspection there were 29 people using the service including those living with dementia.
What inspectors found
Some of the systems in place, such as ways of engaging with people and staff and the provider's plans to develop and improve the service were informal. We have made a recommendation about this and will follow this up at the next planned inspection for the service.
People and their relatives told us that Cloyda Care Home was a safe place to live. The provider ensured people were kept as safe as possible through ensuring that staff understood what steps to take if people were at risk. Risks assessments were completed and reviewed and included ways in which staff could support people to take acceptable risks and enjoy their lives safely. Staff received training in safeguarding and knew who to report any concerns to. There were enough staff employed to meet people's needs and the provider operated robust recruitment checks which helped to ensure that they were safe to work with people. Medicines were administered safely by staff who had been trained to do so. There were systems in place to monitor any incidents and accidents that took place. Staff used Personal Protection Equipment (PPE) safely, effectively.
Read the full summary
There was a warm, welcoming feel to the home, and we received positive feedback about how the home was run by the registered manager. There was an open, transparent culture in the service where people, relatives and staff felt that their views would be taken on board. A number of quality assurance audits took place which helped to ensure the management team continued to provide a good level of care. These included medicines, infection control, health and safety and other checks.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask when you visit
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 227 Malden Road, New Malden, KT3 6AG |
|---|---|
| Neighbourhood | New Malden, Kingston upon Thames |
| Phone | 020 8949 1839 |
| Registered manager | Louise Sutton |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 10 inspection reports, latest 19 January 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Cloyda Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 02188356 (opens Companies House) |
Nearest alternatives
- O Devonshire Dementia Care Home Care home, less than 0.1 miles awayOutstanding
- O The White House Nursing Home Limited Care home with nursing, less than 0.1 miles awayOutstanding
- G Medihands Clifton Care home, 0.3 miles awayGood
- G St Ann's Lodge 1 Care home, 0.3 miles awayGood
- – St Ann's Lodge 2 Care home, 0.3 miles awayNo overall rating
Getting help from Royal Borough of Kingston upon Thames
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Kingston upon Thames
- Ask for a care needs assessment
- Phone: 020 8547 5005. Email adults@kingston.gov.uk
- Support for carers
- Paying for care: Royal Borough of Kingston upon Thames
Checked on the council's website, November 2026.
Common questions
- Does Cloyda Care Home provide nursing care?
- No. The Care Quality Commission lists Cloyda Care Home as a care home without nursing.
- How many beds does Cloyda Care Home have?
- The Care Quality Commission's register lists 35 beds at Cloyda Care Home.
- When was Cloyda Care Home last inspected?
- The Care Quality Commission's latest rating for Cloyda Care Home was published on 19 January 2023.
- Who runs Cloyda Care Home?
- Cloyda Care Home is run by Cloyda Limited.
- What is Cloyda Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 19 January 2023.