Buttermere House

We were assured the service were following infection prevention and control procedures to keep people safe.

People who used the service told us staff were kind, caring and respectful towards them. People's care plans and the support from the registered manager provided staff with the information required to support people effectively. People and their families were involved in the planning of their care and their wishes were respected.

Management had undertaken regular audits to look at lessons that could be learnt and made appropriate improvements to the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right Support, Right Care, Right Culture.

Right Support: Model of care and setting maximises people's choice, control and independence. People were supported by staff to work towards their individual goals and objectives. Staff encouraged and supported people to live as independently as possible and to have control over their lives. People were encouraged to express their views using a variety of communication methods and staff actively sought

feedback which was discussed with individuals. People were encouraged and supported by staff to have control in their daily lives.

Right Care: Care is person-centred and promotes people's dignity, privacy and human rights. People who used the service told us they felt supported by staff in a kind and caring way. Staff knew people well and ensured they were supported with their social and care needs in a person-centred way.

Right Culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. The culture of the service was open, inclusive and empowered individuals to express their views on how the service was run. People told us they felt confident and were supported to manage potential risks, for example when they accessed the community and grounds around the service. People who used the service and their relatives were complimentary of staff and the leadership of the service.