Broadbridge Park

The overall rating for this key question is good. People were protected from the risk of abuse, staff understood how and who to report concerns to internally and externally of the service. Staff and management learned from safeguarding concerns and adverse events. Safeguarding concerns were responded to appropriately and lessons were learned to avoid reoccurrence. Where identified, additional training was sought for staff following concerns and health and social care professionals provided advice to drive improvements to the service.

People were involved with planning their care and support, including managing risks. Where people were unable to contribute to their care planning, people’s relatives were consulted. Staff were provided with up to date guidance to support people safely and in line with their wishes.

There were enough trained and skilled staff on duty to support people. The provider followed safe recruitment practices and staff were regularly supervised. Staff received training relevant to their role and were able to request further training for ongoing development or promotions. People celebrated staff’s attitude and achievements and voted for a ‘shining star of the month.’

The overall rating for this key question is good. People were treated with kindness by staff who respected them and knew them well.

Staff promoted people’s autonomy and ensured people had choice and control over their lives. Staff offered choices to people and respected people’s wishes and right to decline support.

People were offered a range of planned group activities as well as individual social interaction. People were able to invite their friends and family into the service or go out with them as they pleased.

The overall rating for this key question is good. Staff knew people well which enabled them to monitor any changes to needs and escalate concerns to health and social care professionals. People were supported to overcome barriers to inequalities in health and social care. Referrals were made to ensure people had access to health services in a timely way.

People’s protected characteristics and any communication needs were considered, staff understood and respected people’s needs and preferences. People were listened to and were involved in their care and the running of the service. Care reviews involved people and where appropriate, their relatives. Resident meetings were held so people were kept informed and to give their opinions.