Savile House

People's experience of using this service: People and relatives were happy with the care provided at Savile House. They told us staff were good and kind and treated them with respect. People were given choices and able to make decisions about their daily lives. People received personalised care and this was reflected in their care records.

There were enough staff to meet people's needs and keep them safe. Recruitment processes ensured staff were suitable to work in the care service. Staff were well trained and supported by a registered manager who worked with them providing direction and guidance.

Staff understood how to manage any risks to people and knew the processes to follow to manage any allegations of abuse. People's health care needs were well managed and they received their medicines when they needed them.

Activities were available and people were supported to go out in the community. People's dietary needs were met although there was mixed feedback about the food. The registered manager was working with the chef to make improvements.

The home was clean and well maintained. Many areas of the home had been decorated and refurbished and this process was ongoing.

A complaints procedure was displayed. People and relatives knew how to raise concerns and were confident these would be dealt with appropriately.

People, relatives and staff praised the management of the home and spoke highly of the registered manager. The registered manager was committed to making the service the best it could be for the people who lived there. Effective audits and checks helped them in this process.