Eric Williams House

People's care needs had been assessed, and staff had training and support to provide care based on best practice guidance. People enjoyed their meals and staff knew how to best ensure people had enough to eat and drink. People had access to other health and social care professionals to promote their well-being. The home had been decorated to reflect the needs of people living with dementia. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People enjoyed the company of staff and were happy living at Eric Williams House. People were freely able to tell staff about the care they wanted and made decisions about this. People were supported by staff who promoted people's independence, choice and privacy. Staff enjoyed their role and were free from judgement or bias.

People's care had been planned to meet their short and long terms needs and goals. People's preferences were respected and involved people who mattered to them. People's communication needs were met and people were supported to have access to things they liked to do. Complaints were welcomed and responded to, with any learning shared across the provider's locations. People were supported at the end of their lives and staff knew people's choices and requests.

People's views and opinions were collated and used to make any requested changes. There were systems and processes in place to monitor people's care and treatment. People knew the registered manager who demonstrated a clear vision and followed an improvement service plan. Staff also supported planned improvements.