Elsie Jones House

People and their relatives said staff safely supported them when they needed assistance to move, and any administration of medication by staff was well managed.

People's care and support needs were assessed and regularly monitored to ensure they were still current and being met. People's wishes, and legal rights were promoted and protected by staff who had received up to date training which the staff felt equipped them well to deal with any issues.

People were supported to have maximum choice and control of their lives and staff advised they had been trained to support people in the least restrictive way possible and in their best interests. People made positive comments about the care and support they received from staff who regularly worked with them.

People and relatives said the staff responded well to changes in how people were to be supported, providing prompt support when people were unwell or had increased care needs. Agreed plans of care reflected the full care and support needs of people.

People and their relatives expressed confidence that any concerns or complaints would be properly addressed. The registered manager was known by people and relatives and regarded as approachable. Concerns or complaints were responded to in line with the providers policy and procedures.

The provider had regularly sought feedback on the quality of the service using questionnaires with people and their relatives. The registered manager had plans in hand to improve how information from the analysis of the questionnaires was shared. The quality of care provided was regularly checked by the registered manager to ensure the provider's set standards were maintained.

Follow Up We will continue to monitor information we receive about the service until we return to visit as per our re- inspection programme. If we receive any concerning information we may inspect sooner.

Why we inspected This was a planned inspection based on the previous rating.