Tyne House

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right support: People were supported to make choices in their daily lives and were supported to do things they enjoyed. People were engaged in varied activities of their interest, including activities to enhance their skills and learning.

People were supported to maintain family links and helped to grow friendships. People were encouraged to be part of the community. Staff had a good understanding of people's individual needs and encouraged them to reach their goals.

There were enough staff to support people in a person-centred way. Each person had a key worker dedicated to their care and support. The national shortage in suitable applicants to fill vacant posts had impacted on the services ability to fill shifts. However, agency staff had been used to do this in the interim as they continued to recruit.

Risk was monitored and assessed. People received medicines safely and staff ensured this continued when away from the home. The provider updated records during inspection to further enhance procedures. The provider followed infection control guidance, including when visitors attended the home. A small number of staff needed to be reminded about mask wearing procedures.

Right care: Personalised support plans were in place to help staff support people's needs in the way they chose. Personal care was provided in a thoughtful and dignified manner. After feedback some records were enhanced.

Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right culture: The service operated with openness. When something went wrong, they worked with other professionals and families to put things right. Staff ensured risks of a closed culture were minimised so that people received support based on transparency, respect and inclusivity.

The needs and safety of people form the basis of the culture at the service. Staff understand their role in making sure that people are always put first. Staff talked positively about the role they undertook and consistently strived to deliver person centred care. People were empowered to live their best lives possible and were valued as individuals.