Oaktree Hall & Lodge

People were safeguarded from the risk of abuse because there were effective systems in place. People were involved in decisions about managing risk and there were risk assessments in place which guided staff how to support people to stay safe, whilst respecting their choices. There were enough suitably skilled staff to meet people’s needs.

Systems were in place to ensure people’s independence, choice and control were promoted. Staff encouraged people to be as independent as possible, and usually responded promptly to their requests and preferences. On occasion though, we noted staff could have been more responsive or more sensitive to people’s needs. Overall though, they were caring and respectful. People were supported to maintain relationships with those important to them.

Staff understood their role in ensuring people’s diverse needs were identified and respected, so they had equity of access to opportunities and positive outcomes. Staff responded to people’s needs and tailored their support accordingly.

Staff and management were aware of their roles and responsibilities and the service had a clear staffing structure. The new manager had worked to improve the culture at the home. There was a quality assurance system in place and the provider had good oversight of incidents affecting the service. However, we found auditing processes could be used more effectively to drive improvement.