Mallard Court

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Care plans described the support people needed to maintain their mental and physical health. Changes to people's needs were quickly identified and amendments were made to reflect their up to date care. The environment was dementia friendly with accessible gardens. People and their relatives told us there was a wide variety of activities to take part in if they chose this.

Staff were kind and caring. People and their relatives told us the staff were always available and created a friendly welcoming service. Staff had clear knowledge of people's diverse needs and it was clear that trusting relationships had been formed. People were treated with respect, dignity, and supported to maintain their independence.

People's communication needs were assessed, and information was available in accessible formats for those who required it. Complaints were dealt with accordingly and end of life care was provided in a dignified, respectful manner.

The registered manager had worked at the service for nine months and had concentrated on making improvements that were needed following the last inspection. The registered manager had invested time in empowering staff and creating an open and transparent service. Staff demonstrated a passion for person- centred care and placed people's wellbeing at the heart of their work. Quality assurance systems in place monitored the service effectively and drove improvements when they were needed. Lessons learnt were used as learning opportunities to continuously develop the service.