Woodcroft

We found some improvements were needed in relation to infection control practices at the service in relation to preventing visitors from catching and spreading infections. Although we were told visitors were asked for evidence of a negative lateral flow device (LFD) test on arrival and their temperature was taken, this did not happen when we arrived. In addition, we were given differing responses to how often staff should carry out LFDs each week. We were assured however, by senior management's response to this situation.

We found the following examples of good practice: People who lived at the home were supported to access testing for COVID-19 and to have their COVID-19 vaccinations. If people contracted COVID-19, they were supported to self-isolate in their bedrooms if they were able to do so.

Family visits were planned to ensure there were never multiple visitors in the home simultaneously. If people living at the service had tested positive with COVID-19, visitors were asked to meet with their family member outside. When there were no cases of COVID-19 visitors could come into the service and spend time in communal areas or people's individual rooms.

Staff took part in a COVID-19 testing regime. Any staff who contracted COVID-19 did not return to work until they had completed an appropriate period of self-isolation.

The premises were clean and staff told us they were aware of the importance of cleaning all surfaces thoroughly. Staff had access to the personal protective equipment (PPE) they needed and had attended training in its use. There were various PPE stations throughout the building.

The five questions we ask about services and what we found