Grandville Lodge Limited

People continued to receive effective care from staff who received ongoing training and support. People's individual needs had been assessed using recognised assessment tools. People lived in a comfortable environment and a refurbishment was in progress. People were supported to access health care services, and they received a choice of meals and drinks that met their individual nutritional needs and preferences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People continued to receive care from staff who were caring, kind and compassionate. People were involved as fully as possible in their care. Independence was promoted and privacy and dignity respected.

People continued to receive a responsive service. People's individual diverse needs, preferences, routines and social history and pastimes had been discussed with them. Care plans provided staff with guidance that supported them to provide individualised care. Opportunities to participate in activities were provided and this was an area that was being further developed. People had access to the provider's complaints policy and procedure. End of life care wishes were discussed with people, relatives and health care professionals.

People continued to receive a service that was well managed by an experienced, dedicated and committed registered manager. The provider had systems and processes that monitored the quality and safety of the service. People, relatives and staff were involved in the development of the service. The staff worked with external professionals in meeting people's ongoing care needs to achieve positive outcomes. The service was a part of the local community.