The Manor - Care Home Physical Disabilities

Staff understood how to protect people from poor care and abuse. The service worked with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.

People's care plans were an accurate reflection of the support they needed to mitigate risks and stay safe. The service had enough appropriately skilled staff to meet people's needs and keep them safe.

Staff supported people with their medicines in a way that respected their independence and achieved positive health outcomes.

Lessons were learned when things went wrong and actions were taken to prevent recurrence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and those important to them, including advocates, were involved in planning their care. This enabled people to be able work with staff to develop the service. Staff evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate. Audits, monitoring systems and oversight of the service were mostly effective.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk