Cambridgeshire County Council - 6 St Lukes Close Huntingdon

We found the following examples of good practice. Family and friends could visit people who lived at the service in line with current guidance.

External health and social care professionals and visitors such as contractors showed their vaccination status and completed a rapid COVID-19 test, prior to entering the service. They also had to wear the correct PPE. There was a separate building based in the services garden to facilitate this when needed.

Staff supported people to use computer tablets and phones to video call and/or communicate with family and friends. This promoted people's social well-being. There were business contingency plans in place to help with any staff absences due to staff leave, staff being unwell or having to self-isolate due to COVID-19.

The providers compliance team had undertaken a COVID-19 risk assessment of the building. Following this to promote social distancing and good infection control practices, the number of people who could be admitted to the service at one time were reduced. Staff also staggered the times people were admitted into the service. This allowed time for staff to deep clean rooms and reduced the number of people who gathered in one area.

Staff completed a rapid COVID-19 test before each shift and sent the result to the registered manager for their records. Staff were observed to be wearing their PPE correctly including face masks. Staff were bare below the elbow and wore a minimum amount of jewellery with long hair tied up that promoted good infection control.

The five questions we ask about services and what we found