Cambridgeshire County Council - 40/44 Russell Street Cambridge

We found the following examples of good practice.

On arrival at the home staff had their temperature taken, completed a health questionnaire and declaration, were required to wash their hands and were given personal protective equipment (PPE) to put on. Visitors to the home were asked to undertake a Lateral Flow Test before gaining entry to the home.

The home had an ample supply of PPE. All staff had received training in the correct use of PPE, and how to take it off and put it on safely.

People were supported to have regular contact with their families and friends via video calling. People were supported to take part in activities that they enjoyed with staff.

Testing was carried out for both people living in the home and staff on a regular basis. If anyone had symptoms of COVID-19 they were tested immediately and isolated until the results were received.

Cleaning of the home, including frequently touched surfaces, had increased to reduce the risk of transmission of infection. There were ample supplies of cleaning equipment. Due to the size of the property it was difficult to maintain social distancing at all times. To mitigate the risks of spreading any infections the number of people using the respite service at the same time had been reduced.

The five questions we ask about services and what we found