Cambridge Manor Care Home

We found the following examples of good practice.

On arrival into the service the receptionist asked people to sign in and have their temperature taken. They were then shown to a hand washing station. All visitors must answer a health declaration around COVID-19 and undertake a lateral flow test. Personal Protective Equipment (PPE) was available if they didn't have any.

There was a purpose-built visiting area in place with a clear screen to separate visitors from people. Entrance and exits for visitors to this area was a different door to the main entrance to the home via the garden. At the time of this inspection these visits were suspended.

Phone calls and video calls were available to people to stay in contact with friends and relatives.

Chairs in communal areas such as the dining room had been spread out to promote social distancing. Staff were asked to socially distance when on their break and staff breaks were staggered to promote this. The building could be zoned into different areas should an outbreak occur. An area had been currently kept free should the need emerge.

Staff were checked to ensure they were handwashing in line with their training. The home looked clean and was clutter free. Housekeeping staff were observed cleaning frequently touched areas such as, tabletops and doors.

The five questions we ask about services and what we found