Carlton Court Care Home

Risk assessments were in place and reviewed regularly to minimise the potential risk of harm to people during the delivery of their care. People's care records were reviewed and any changes to people's care and support needs had been recorded.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The environment was safe, clean and hygienic. Suitable checks were made on the premises and equipment to ensure they were safe.

There was a clear management structure and staff told us they felt supported and valued. The management team had developed good working relationships with professionals which had positive outcomes for people.

The registered manager and senior management team had implemented several audits and checks to monitor the overall quality of care people received. Issues identified during audits were linked into an evolving action plan which was reviewed and updated regularly.

The provider worked closely with the local authority to continuously implement and sustain improvements.