Barnet Grange Care Home
Care home with nursing, Barnet, 100 beds
Requires improvement
Rated on
Rating from the Care Quality Commission.
Rated Requires improvement in March 2025 under the previous provider, Redwood Tower UK Opco 1 Limited.
Barnet Grange Care Home: inspection record
Rated Requires improvement in March 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
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| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Rated Requires improvement in March 2025.
The latest rating was published 19 months ago. The provider changed in 2023; earlier ratings were given under the previous provider.
How it compares locally
- One of 8 Requires improvement care homes in Barnet, out of 68 with a rating.
- Larger than 9 in 10 care homes in Barnet.
What inspectors found
From the Care Quality Commission's assessment published 26 March 2025 (assessment visit 8 November 2024). Quoted under the Open Government Licence.
Date of Assessment: 3 December to 23 December 2024. The service is a residential and nursing home providing support to older people, some of whom were living with dementia. The service was divided into two areas; one for assisted living and a dementia wing called Copperfield. A second dementia wing in the home was not occupied. We found 2 breaches of the legal regulation in relation to the effective governance of the home and promoting people’s right to consent to aspects of their care. Incidents were not always explored fully to consider if lessons could be learnt. Some people raised concerns with how some staff spoke to them. However, other people felt safe living at the home. Some people, their relatives and staff felt there needed to be more staff in the busy morning and evening periods. We concluded staffing levels were not appropriate at these times. Two environmental safety checks were not completed safely, but others were. People received their medicines correctly, but there were issues with some of the associated paperwork. There were shortfalls in risk management and some potential high risks to people were not being assessed, explored, and planned for. There was a lack of understanding of how staff and managers should promote people’s right to make certain choices about their lives. People received support from health professionals, but there were issues in advocating for some people to access health care. Staff felt supported by their direct managers. There were some shortfalls with people experiencing a person-centred care experience, but there were also good examples of staff treating people as individuals and trying to make life interesting. There was a division between the two parts of the home which did not promote a positive culture. The issues found during this assessment were a result of limited effective governance of the home. We have asked the provider for an action plan in response to the concerns found at this assessment.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this registered service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this registered service. This key question has been rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The provider was in breach of legal regulation in relation to promoting people’s right to consent to all aspects of their planned care.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect.
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Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated requires improvement. This meant people’s needs were not always met.
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Well-led
No rating
Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was in breach of legal regulation in relation to the governance of the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 26 March 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 26 March 2025. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 26 March 2025. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Ask what the new provider has changed since taking over.
- Ask how nursing cover works at night and at weekends.
Contact and registration details
| Address | 59 Wood Street, Barnet, EN5 4BS |
|---|---|
| Neighbourhood | Chipping Barnet, Barnet |
| Phone | 020 3131 0091 |
| Registered manager | Chloe Graur |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Willowbrook Healthcare LimitedBrand: Avery |
|---|---|
| Ownership type | Organisation |
| Companies House number | 6655208 (opens Companies House) |
| Previous provider |
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Willowbrook Healthcare Limited runs 6 services in London. 5 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Willowbrook Healthcare Limited
- G Beckenham Park Care Home Care home with nursing, BromleyGood
- G Frognal House Care Home Care home, BexleyGood
- G Purley Gardens Care Home Care home with nursing, CroydonGood
- G Wandsworth Common Care Home Care home with nursing, WandsworthGood
- G Wimbledon Common Care Home Care home, WandsworthGood
Nearest alternatives
- G Abbey Ravenscroft Park Nursing Home Care home with nursing, 0.2 miles awayGood
- G SENSE - Hyde Close Flats Care home, 0.3 miles awayGood
- G Carlton Court Care Home Care home with nursing, 0.4 miles awayGood
- G Olive House Care home, 0.5 miles awayGood
- G Eleanor Palmer Trust Home Care home with nursing, 0.6 miles awayGood
Getting help from London Borough of Barnet
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Barnet
- Ask for a care needs assessment
- Phone: 020 8359 5000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Barnet
Checked on the council's website, November 2026.
Common questions
- Does Barnet Grange Care Home provide nursing care?
- Yes. The Care Quality Commission lists Barnet Grange Care Home as a care home with nursing.
- How many beds does Barnet Grange Care Home have?
- The Care Quality Commission's register lists 100 beds at Barnet Grange Care Home.
- When was Barnet Grange Care Home last inspected?
- The Care Quality Commission's latest rating for Barnet Grange Care Home was published on 26 March 2025.
- Who runs Barnet Grange Care Home?
- Barnet Grange Care Home is run by Willowbrook Healthcare Limited. It runs 6 services in London.
- What is Barnet Grange Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 26 March 2025.