Frognal House Care Home
Care home, Bexley, 131 beds
Good
Rated on
Rating from the Care Quality Commission.
Rated Good in November 2025 under the previous provider, Willow Tower Opco 1 Limited.
Frognal House Care Home: inspection record
Rated Good in November 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2018. Rated Requires improvement in 2018 and 2019, then Good in 2021 and November 2025.
The latest rating was published 11 months ago. The provider changed in 2023; earlier ratings were given under the previous provider.
How it compares locally
- One of 19 Good care homes in Bexley, out of 26 with a rating.
- Larger than 9 in 10 care homes in Bexley.
What inspectors found
From the Care Quality Commission's assessment published 21 November 2025 (assessment visit 13 August 2025). Quoted under the Open Government Licence.
Frognal House Care Home is a care home that can accommodate for up to 131 older people some of whom are living with dementia. At the time of our assessment there were 88 people living at the service. This location is dual registered. Dual registration is when a provider has stated, and is able to evidence, that at least two providers are both responsible for managing the regulated activities at a single location. CQC consider both providers to be reliable and legally responsible for carrying on of the regulated activity irrespective of any specific arrangements between them. This means that any default or breach by one provider is the responsibility of both providers. The two providers responsible for the location are; Willow Tower Opco 1 Limited and Willowbrook Healthcare Limited.
The assessment was carried out because of the length of time since our last comprehensive rating. The last rating for this service was Good (published 29 May 2021). Following this assessment, the service has remained Good.
Read the full summary
At the time of our assessment there was a home manager in post who was in the process of registering to become the registered manager for the service. We also spoke with the deputy manager and the providers regional director. We spoke with 14 staff including care staff, chef, well-being staff and housekeeping team. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We found people were protected from risk of abuse and risks to people were managed well. People were treated with dignity and respect. There were enough staff to support people and meet their needs. People had access to health care professionals when they needed them, and they received their medicines safely. Care and treatment were delivered in line with best practice and assessments were regularly updated to ensure peoples personal choices, cultural needs and preferences were reflected. The service was well led, and leaders were visible, approachable and engaged well with people, their relatives and staff. Staff told us they felt valued and supported.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm
The last rating for this key question was good. At this assessment the rating has remained good.
This meant people using the service were protected from abuse and avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
The last rating for this key question was good. At this assessment the rating has remained good.
This meant people using the service were receiving effective care and treatment.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
The last rating for this key question was good. At this assessment the rating has remained good.
This meant people using the service were treated with compassion, kindness, dignity and respect.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs.
The last rating for this key question was good. At this assessment the rating has remained good.
This meant people received a service that met their care and support needs.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
The last rating for this key question was good. At this assessment the rating has remained good.
This meant people received a service that was well led.
Questions to ask when you visit
- Ask what the new provider has changed since taking over.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | Frognal House, Frognal Avenue, Sidcup, DA14 6LF |
|---|---|
| Phone | 020 8302 6200 |
| Registered manager | Rose Ahone Akem |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Willowbrook Healthcare LimitedBrand: Avery |
|---|---|
| Ownership type | Organisation |
| Companies House number | 6655208 (opens Companies House) |
| Previous provider |
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Willowbrook Healthcare Limited runs 6 services in London. 5 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Willowbrook Healthcare Limited
- G Beckenham Park Care Home Care home with nursing, BromleyGood
- G Purley Gardens Care Home Care home with nursing, CroydonGood
- G Wandsworth Common Care Home Care home with nursing, WandsworthGood
- G Wimbledon Common Care Home Care home, WandsworthGood
- RI Barnet Grange Care Home Care home with nursing, BarnetRequires improvement
Nearest alternatives
- – Smyth Lodge Care home with nursing, less than 0.1 miles awayNot yet rated
- G Hatherley Lodge Care home, 0.6 miles awayGood
- G The Sidcup Care Home Care home with nursing, 0.6 miles awayGood
- G Elmwood Lodge Care home, 0.7 miles awayGood
- G The Drive Care home, 0.7 miles awayGood
Getting help from London Borough of Bexley
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Bexley
- Ask for a care needs assessment
- Phone: 020 8303 7777, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: London Borough of Bexley
Checked on the council's website, November 2026.
Common questions
- Does Frognal House Care Home provide nursing care?
- No. The Care Quality Commission lists Frognal House Care Home as a care home without nursing.
- How many beds does Frognal House Care Home have?
- The Care Quality Commission's register lists 131 beds at Frognal House Care Home.
- When was Frognal House Care Home last inspected?
- The Care Quality Commission's latest rating for Frognal House Care Home was published on 21 November 2025.
- Who runs Frognal House Care Home?
- Frognal House Care Home is run by Willowbrook Healthcare Limited. It runs 6 services in London.
- What is Frognal House Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 21 November 2025.