Wandsworth Common Care Home

The service was registered with us in June 2023 and this is their first inspection since being taken over as a going concern by a new provider. The last rating for the service under the previous provider was good [published 25 October 2021].

The service is dual registered with the Care Quality Commission [CQC] which means they are owned and managed by two separate entities.

This inspection was conducted by 2 Adult Social Care inspectors and was unannounced. As part of this comprehensive inspection we looked at all 5 key questions and the related quality statements. Based on the findings of this services inaugural CQC inspection we have rated them good overall.

The service supported people to stay safe. Staff understood and managed risk well. They routinely monitored people’s care to continuously improve it. This ensured outcomes were positive and consistent. For example, the provider had successfully introduced AI driven video monitoring technology to help them monitor and reduce the number of falls and injuries people at risk experienced whilst alone in their bedroom.

Staff also treated people with exceptional kindness and compassion and respected their privacy and dignity. Furthermore, staff promoted people’s independence and choices, so people knew their rights and had control over their own care and wellbeing.

The environment was kept clean and a safe place for people to live. Staff recruitment practices were safe. There were enough staff with the right levels of knowledge, skills, and experience to safely meet people’s needs. Staff understood their roles and responsibilities. Staff were valued, supported, and received all the relevant training they needed to perform their roles and responsibilities well. Infection risks were managed well. Staff also managed medicines safely.

People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. They monitored people’s health to support healthy living. Staff made sure people understood their care and support needs which enabled them to give informed consent. Staff involved those important to people and took decisions in people’s best interests where they did not have capacity.

They treated them as individuals. People were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way.

People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. People received fair and equal care and treatment.

The management of the service was consistent and stable. Managers were visible, knowledgeable and supportive of staff. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Managers and staff had a shared vision and culture based on listening, learning and trust. Governance systems were operated effectively. Managers investigated incidents thoroughly. Records were well-maintained and managed. The service had a good learning culture of improvement and inclusivity which had led to people experiencing positive outcomes. Managers and staff worked in partnership with external health and social care professionals and bodies to deliver the best possible care and support to people.