Wardley Street

People using this respite service all spoke positively about the standard of care and support provided at Wardley Street. A relative told us, "My [family member] loves to stay at Wardley Street. The staff are all so supportive there." Another relative added, "It's a wonderful service my daughter receives there. She always looks forward to going."

Right Support People received a service that was safe for them to live in and for staff to work. The quality of the service was regularly reviewed, and appropriate changes made to improve people's care and support if required. This was in a way that suited people best. The home had well-established working partnerships that promoted people's participation and reduced the danger of social isolation.

Right Care Staff were recruited safely and appropriately trained. There were enough staff to support people to live in a safe way, whilst enjoying their lives. Risks to people and staff were assessed, monitored, and reviewed. Complaints, concerns, accidents, incidents, and safeguarding issues were appropriately reported, investigated, and recorded. Staff were suitably trained manage people's medicines safely.

Right culture The home's culture was positive, open, and honest, with leadership and management that was clearly identifiable and transparent. Staff were aware of and followed the provider's clearly defined vision and values. Staff knew their responsibilities, accountability and were happy to take responsibility and report any

concerns they may have.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.