The Pines Nursing Home
Care home with nursing, Wandsworth, 50 beds
Good
Rated on
Rating from the Care Quality Commission.
The Pines Nursing Home: inspection record
Rated Good in July 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Caring | ||||||||||||
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2016. Rated Requires improvement in 2016 and 2017, then Good in 2018 and July 2022.
The latest rating was published about 4 years ago.
How it compares locally
- One of 20 Good care homes in Wandsworth, out of 24 with a rating.
- About the middle for size in Wandsworth.
About the service
From the Care Quality Commission's inspection report published 29 July 2022. Quoted under the Open Government Licence.
The Pines Nursing Home is a care home with nursing, providing support for up to 50 people. It is located in Putney, in the London Borough of Wandsworth. At the time of our inspection there were 36 people using the service.
What inspectors found
People told us they felt safe living at The Pines and staff were available to support them if needed. The provider used a dependency tool to work out safe staffing levels which was reviewed regularly. Risks to people were assessed which helped to keep people safe and they were supported to take their medicines on time. Incidents and accidents were recorded and analysed for trends to try and understand why they were occurring so they could be prevented.
Staff received appropriate training that included a thorough induction and ongoing refresher training. We found that staff supervision was not being carried out regularly, but the provider had an action plan to rectify this. People's dietary and healthcare needs were met by the provider who worked closely with external healthcare professionals such as dietitians and community nurses to support people.
Read the full summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives told us that staff were friendly and caring towards them. Staff cared for people in a way that was respectful and dignified.
People had care plans which included their ongoing support needs, these were reviewed every month and there was system in place to alert staff when any records needed updating. End of life care plans were in place and the provider worked with a local hospice to support people. People had access to wide range of individual and group activities which they said they enjoyed. Complaints were recorded and responded to in a timely manner and the provider carried out investigations when any complaints were received.
There was a system of quality assurance checks in place which helped to ensure the service continued to provide a good level of care. There was an open culture within the service. Staff told us they felt comfortable approaching the managers to raise any issues. The provider engaged with people, staff and worked with external healthcare professionals, taking their feedback on board.
Questions to ask when you visit
- The last rating is 4 years old. Ask what has changed since then.
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Contact and registration details
| Address | 104 West Hill, Putney, London, SW15 2UQ |
|---|---|
| Neighbourhood | Wandsworth town, Wandsworth |
| Phone | 020 8877 1951 |
| Website | www.caringhomes.org |
| Registered manager | Heather Said |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 11 inspection reports, latest 29 July 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | South London Nursing Homes LimitedBrand: Caring Homes |
|---|---|
| Ownership type | Organisation |
| Companies House number | 01587431 (opens Companies House) |
Nearest alternatives
- G Wimbledon Common Care Home Care home, 0.7 miles awayGood
- G Ashmead Care Centre Care home with nursing, 0.9 miles awayGood
- G Wardley Street Care home, 1 mile awayGood
- G KYN Hurlingham Care home with nursing, 1 mile awayGood
- G Huguenot Place Care home, 1.1 miles awayGood
Getting help from London Borough of Wandsworth
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Wandsworth
- Ask for a care needs assessment
- Phone: 020 8871 7707, Monday to Friday, 9am to 5pm. Out of hours: 020 8871 8999
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Wandsworth
Checked on the council's website, November 2026.
Common questions
- Does The Pines Nursing Home provide nursing care?
- Yes. The Care Quality Commission lists The Pines Nursing Home as a care home with nursing.
- How many beds does The Pines Nursing Home have?
- The Care Quality Commission's register lists 50 beds at The Pines Nursing Home.
- When was The Pines Nursing Home last inspected?
- The Care Quality Commission's latest rating for The Pines Nursing Home was published on 29 July 2022.
- Who runs The Pines Nursing Home?
- The Pines Nursing Home is run by South London Nursing Homes Limited.
- What is The Pines Nursing Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 29 July 2022.