Huguenot Place

What inspectors found

From the Care Quality Commission's assessment published 4 December 2024 (assessment visit 9 September 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   This was the first assessment of this registered service under a new provider, and we therefore assessed all 8 quality statements associated with this key question.

   Based on the findings of this assessment, our rating for this key question is good. This meant people were safe and protected from avoidable harm.

   The provider used incidents and accidents as an opportunity for learning and improving the service. People were kept safe and were protected from avoidable harm, and staff understood how to safeguard people. Staff followed current best practice guidelines regarding the prevention and control of infection. People received their medicines on time as prescribed.

2. Effective

   GGood Good

   This was the first assessment of this registered service under a new provider and therefore we assessed all 6 quality statements from this key question.

   Based on the findings of this assessment, our rating for this key question is good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

3. Caring

   GGood Good

   This was the first assessment of this registered service under a new provider and therefore we assessed all 6 quality statements from this key question.

   Based on the findings of this assessment, our rating for this key question is good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

   People were supported to have choice and control and made decisions about how their support was provided. They were encouraged and supported by staff to do as much as they could for themselves to maintain their independence. People were supported to understand their rights and how the service would make sure these were respected.

4. Responsive

   GGood Good

   This was the first assessment of this registered service under a new provider and therefore we assessed all 7 quality statements from this key question.

   Based on the findings of this assessment, our rating for this key question is good. This meant people’s needs were met through good organisation and delivery.

   Staff knew about people’s preferences and wishes and treated everyone as an individual. Staff ensured they communicated and shared information with people in a way they could easily understand. Care plans gave a good overview of people's support needs. People were treated fairly and free from the fear of being discriminated against. People were supported to understand their equality and human rights and how staff and managers would respect these. Staff supported people to plan for their end of their life care.

5. Well-led

   GGood Good

   This was the first assessment of this registered service under a new provider and therefore we assessed all 7 quality statements from this key question.

   Based on the findings of this assessment, our rating for this key question is good. This meant the service was consistently managed and well-led.

   Leaders and the culture they created promoted high-quality, person-centred care. The provider had established oversight and scrutiny systems, which they operated effectively. The managers had the skills, knowledge, experience to lead effectively. The provider’s culture was positive, open, and honest, with leadership and management that was clearly identifiable and transparent.