George Potter House

What inspectors found

From the Care Quality Commission's assessment published 10 April 2025 (assessment visit 23 January 2025). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.

2. Well-led

   GGood Good

   Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

   At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was now consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

   However, the service remains in breach of legal regulations in relation to their quality monitoring systems to ensure they are effectively managed. This was identified as an issue at the providers last assessment. At this assessment we found not enough improvement had been made because the providers governance systems remained ineffective as they failed to pick up and/or address several new issues we identified during our site visit. This included medicines not always being stored securely and peoples risk assessment and management plans either not being accessible or sufficiently detailed, up to date or accurate.

   This represented a breach of regulation 17 (Good governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can find more details of our concerns in the evidence category findings below.