Cambuslodge UK Limited

There were 5 people using the service when we carried out the assessment.

During the assessment we contacted people or their relatives, care staff and healthcare professionals to gather their feedback regarding how people’s personal care needs were being met.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

The provider was able to demonstrate they were meeting the principles of right support, right care, right culture.

We assessed quality statements and found that people received safe care, and support that was provided by staff who were well-trained, professional, and competent. The provider appropriately recruited staff, people were assessed before receiving a service, and supported to take acceptable risks in an encouraging, and proactive manner. This enhanced people’s quality of life and meant social isolation was reduced. Staff provided people with good support by working well as a team, and providing joined up, integrated care. This included involving external healthcare professionals. The provider enhanced people’s independence by adopting an integrated approach to care which gave them a better choice regarding how it was delivered. This included the service they received, and control over when they received it. The provider recorded people’s consent to care, and treatment in their care plans, and people were encouraged, and supported to maintain healthy diets. The provider monitored the support provided to enhance and drive improved experiences, and outcomes for people. The service was well led, had good governance, and effective monitoring systems.