Harwood Road

People, and healthcare professionals said effective care was provided, people were not subject to discrimination and their equality and diversity needs were met. Staff received appropriate training, and were supervised. People told us the care staff provided was good, and met their needs. They were encouraged to discuss their health needs, any changes to them, and concerns were passed on to the management and appropriate health care professionals. This included moving to other services if people's needs changed and could no longer be met. Staff protected people from nutrition and hydration risks, and they were encouraged to choose healthy food options, and balanced diets whilst meeting their likes, and preferences.

The home's registered manager was visible and there was an open, positive, and honest culture. The provider's vision and values were clearly set out, understood by staff and they followed them. Areas of responsibility and accountability were identified, for the registered manager, staff and a good service was maintained and regularly reviewed. Audits were thorough, and records were kept up to date. Where possible community links and working partnerships were established and maintained to further minimise social isolation. The provider met Care Quality Commission (CQC) registration requirements. Healthcare professionals told us that the service was well managed and met people's needs in a professional, open, and friendly way.