St Teresa's Care Home

What inspectors found

From the Care Quality Commission's assessment published 22 June 2025 (assessment visit 1 May 2025). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   People received a safe service, provided by enough appropriately recruited, and trained staff to meet their needs. This meant people were supported to live safely. The registered manager, and management team assessed, monitored, and recorded risks to people including those reported by staff. Accidents, incidents, and safeguarding concerns were reported, investigated, recorded appropriately, and learnt from. Staff received appropriate training to administer, prompt, and support people to take their medicines, if necessary. Infection control procedures were followed.

2. Effective

   GGood Good

   People and their relatives told us that effective care was provided, they were not subjected to discrimination and their quality and diversity needs were met. Staff were well-trained and supervised. People and their relatives also said staff provided good care in a dedicated, patient way that was person centred, and focused on and met people's needs. People were encouraged by staff to discuss their health needs, and any changes to them or concerns. They were passed on to appropriate health care professional partners. Staff proactively protected people from the risks associated with nutrition and hydration, and people were encouraged to choose healthy and balanced diets that also met their likes, dislikes, and preferences.

3. Caring

   GGood Good

   People were encouraged, and supported by staff, to be as independent as possible, and do things for themselves, as much as they wished, and could manage. Staff supported people to have choice, control, and make decisions about how their support was provided, and to maintain the best quality of life for them. This promoted their independence, confidence, and minimised social isolation. People and their relatives said staff provided care and support in a friendly way, paying attention to small details that made all the difference. Staff acknowledged people’s rights to privacy, dignity and confidentiality, and people said they felt respected. People said they felt staff cared about them, were compassionate, enthusiastic about the work they did, people they cared for, and supported.

4. Responsive

   GGood Good

   The registered manager, management team, and staff were responsive to people’s needs, and assessed, reviewed, and appropriately adjusted their care plans as required. This included any communication needs people may have. People received person-centred care, were given choices, well supported to make them, and encouraged to follow their routines, and interests. They were also encouraged and supported to maintain social contact with friends and family to maintain their independence and minimise social isolation. People were given enough suitable, and accurate information about the service to make their own decisions regarding whether they wished to use it. Complaints were recorded, investigated, and people provided with outcomes.

5. Well-led

   GGood Good

   The provider’s culture was open, honest, responsive, and positive. There was a clearly set out management structure that was available to people using the service, relatives, and staff. The vision and values were easy to understand, and staff understood, and followed them. They were aware of their responsibilities, and accountability. People, their relatives, and staff said the management style was very positive, approachable, contactable, professional, and they felt valued, and were comfortable raising concerns they may have. Staff said this approach made them confident and enabled them to take responsibility for their own conduct. Service quality was frequently, reviewed, and any required changes made to improve the care and support people received. This was done in a way that best suited people. The provider had established effective professional working relationships that promoted integrated, joined up working, both internally, and externally to the care home, and organisation to meet people’s needs. Staff were actively encouraged to contribute ideas, and suggestions to make improvements to the service, staff wellbeing, and for people using the service, individually, and overall. These contributions were recognised, and staff felt valued members of the service.