Loveday Kensington

The service had a warm and homely environment and welcomed people's friends and relatives, especially during mealtimes and organised events. This helped people maintain important relationships. Visitors told us they loved visiting the home. A relative said, "They know us well and I enjoy coming. The hospitality is amazing and it is for everybody. I feel part of the family."

People received excellent care and support to help keep them in the best possible health, with immediate referrals to the relevant healthcare professionals if their health deteriorated. People and their relatives told us they had seen significant improvements in their health since moving in.

People benefitted from an excellent variety of activities, events and trips out that were organised to help reduce social isolation and enhance their health and wellbeing. Activities were tailored towards people's likes and preferences which gave significant meaning and purpose.

People were cared for by a dedicated and compassionate staff team who felt valued and appreciated. Staff praised the working environment and the training and support they received to help provide high standards of care. One staff member said, "This is the best place I have ever worked. We make sure we go above and beyond in everything we do to give people a 5 star experience."

People and their relatives were extremely positive about the management team and told us that nothing

was too much trouble and they were always available. There were robust systems in place from the management team to ensure high standards of care were provided and maintained.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.