Nazareth House - Hammersmith

We were assured that this service met good infection prevention and control guidelines. The provider facilitated safe visiting arrangements, had systems in place to ensure the building was clean and had systems in place to prevent the spread of infection. We found mask wearing was not consistently complied with on the first day of our inspection, but this improved significantly on the second and third days.

There were good systems in place for the safe management and administration of medicines. Staff had completed medicines administration training and were clear about their responsibilities.

The provider carried out appropriate pre- employment checks before hiring staff. There was an induction programme for new staff, which prepared them for their role. Staff were provided with enough training and supervisions to help them carry out their duties. There were enough staff employed to meet people's needs.

Staff gave good feedback about the registered manager as well as their colleagues. The management team had a visible presence and staff said they made themselves available when needed.

The provider monitored the quality of people's care, but did not pick up on issues relating to people's turning charts or their specific medical needs.

People were supported to have maximum choice and control of their lives and staff supported them in the

least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk