Harding House

There were enough staff to meet people's needs in a timely way. Appropriate recruitment procedures were in place and pre-employment checks were completed before staff started working with people.

People's needs were met by staff who were competent, trained and supported in their job role. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's dietary needs were met, and they received appropriate support to eat and drink enough. They were supported to access healthcare services when needed. Staff worked well with other healthcare providers to help ensure continuity of care and supported communication between people and health professionals.

People said they liked living at Harding House. Staff knew people well and built positive relationships with them. Staff used British Sign Language (BSL) to effectively meet people's communication needs.

Staff protected people's privacy and dignity. They encouraged people to remain as independent as possible and involved them in planning the care and support they received.

People and professionals who had regular contact with the home felt it was run well. Staff were organised, motivated and worked well as a team. They enjoyed working at the home and told us they felt valued.

There were effective quality assurance systems in place to help ensure the safety and quality of the service.