Southside Partnership Domiciliary Care Agency

What inspectors found

From the Care Quality Commission's assessment published 21 May 2024 (assessment visit 28 February 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   People were protected from the risk of harm and abuse. Staff understood their duty to protect people from abuse and knew how and when to report any concerns they had to managers and staff. When concerns had been raised, managers reported these promptly to the relevant external agencies and collaborated closely with them to make sure timely action was taken to safeguard people from further risk.

   People were supported to understand and manage risk. Managers and staff assessed and reviewed safety risks to people regularly and made sure people and those important to them, participated in making decisions about how they wished to be supported to stay safe. Care plans were sufficiently detailed and clear, and provided sufficient guidance to staff to keep people safe.

   There were enough staff to support people with their care and support needs. Managers reviewed staffing levels regularly to make sure there were enough suitably skilled and experienced staff deployed throughout the service at all times. There were appropriately trained and supported staff in place to keep people safe. Managers made sure thorough pre-employment recruitment checks were undertaken on all staff to make sure only those that were deemed suitable and fit, would be employed to support people at the service.

   Medicines systems were well-organised, and people received their prescribed medicines as and when they should.

2. Effective

   GGood Good

   People's dependency needs were assessed before they were offered a place at the supported living service which staff used to develop personalised care plans. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The care and support people received was routinely monitored to continuously improve it.

3. Caring

   OOutstanding Outstanding

   People were treated equally and with compassion, and had their human rights and diversity respected. Staff treated people with respect and dignity and upheld their right to privacy. People were supported to have choice and control and make decisions about how their support was provided. They were encouraged and helped by staff to do as much as they could for themselves, to maintain their independence. People’s friends and families were free to visit them with no restrictions.

4. Responsive

   GGood Good

   People were treated equally and with compassion, and had their human rights and diversity respected. Staff treated people with respect and dignity and upheld their right to privacy. People were supported to have choice and control and make decisions about how their support was provided. They were encouraged and helped by staff to do as much as they could for themselves, to maintain their independence. People’s friends and families were free to visit them with no restrictions.