Olive House

The service worked well with health and care professionals to meet people's care needs. Medicines were managed safely and staff supported people to access health services and maintain their health.

Staff supported people to follow their individual interests and to develop their independence. The service provided a clear and positive ethos to guide staff in how to support people to maximise their choices and independence. People had support to follow their own chosen lifestyles. Staff supported them with their personal care needs and their independence.

Staff were trained to meet the needs of the people they were supporting with one exception; they had not been provided with training to better understand a person's health condition.

Staff were aware of people's individual personalities and preferences. People were encouraged and supported to be involved in meaningful activities.

Right care: A person's relative was satisfied that Olive House provided good care and a stable home for their relative. When a person told us about their daily routines and wishes, it was evident that people received good care and support to lead a fulfilling life. People were not consistently supported to have maximum choice and control of their lives as staff did not support them in the least restrictive way possible in one aspect of their care. There was a restriction in place which the person had previously agreed to but told us they no longer

wished the restriction to be in place.

There was a strong commitment to delivering person-centred care and staff respected individuality. Staff had good knowledge of people's individual communication needs and treated people with kindness and respect while providing care.

Right culture: Staff formed relationships with people they supported and the environment of the home fully reflected the personality and interests of the person living there. People's families were involved in their care and support and people benefitted from a stable enthusiastic staff team who were committed to providing them with the best care.

The provider had a quality assurance system in place to check that the service was running safely and meeting people's needs. The registered manager was committed to continuous learning. There was an open culture in the service where staff enjoyed working and relatives felt involved.