Eleanor Palmer Trust Home
Care home with nursing, Barnet, 34 beds
Good
Rated on
Rating from the Care Quality Commission.
Eleanor Palmer Trust Home: inspection record
Rated Good in September 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 10 times since 2016. First rated Requires improvement in 2016, most recently Good in September 2025.
Its last inspection improved it from Requires improvement to Good. The latest rating was published 13 months ago.
How it compares locally
- One of 59 Good care homes in Barnet, out of 68 with a rating.
- About the middle for size in Barnet.
What inspectors found
From the Care Quality Commission's assessment published 15 September 2025 (assessment visit 17 June 2025). Quoted under the Open Government Licence.
Date of Assessment: 19 July 2025 to 23 July 2025
Eleanor Palmer Trust Home is a care home providing nursing and personal care for up to 34 people. The service supports older people, some of whom have dementia. At the time of the assessment there were 34 people living in the home.
Read the full summary
The provider was previously in breach of the legal regulation in relation to safe care and treatment following our last inspection in November 2022. Improvements were found at this inspection and the provider was no longer in breach of regulations.
The service was safe for people. The management team consisted of excellent leaders who, along with a strong staff team, delivered exceptional and compassionate care to people.The home environment was well maintained and dementia friendly. We found risks related to people’s care were assessed and monitored. Medicines for people were managed safely and people received their medicines as prescribed. People were supported to have choice and control and were involved in planning their care. People were protected from the risk of harm and abuse.
People’s care plans were detailed and well written. They were personalised and addressed people’s needs and wishes. People were supported to have choice and control and were involved in planning their care. Processes to record accidents and incidents were in place and lessons were learned from them. There were enough staff to ensure people’s safety and meet their needs.
Staff were exceptionally kind and caring. They protected people’s privacy and dignity. People were treated as individuals and their equality and diversity needs were supported and respected. People were supported to have a good quality of life. Staff communicated with people with respect, kindness and compassion. People were encouraged to be independent as much as possible and staff sought their consent. People received compassionate palliative or end of life care.
The provider monitored the service to ensure people were safe and to drive continuous improvements. Staff received training and support to develop in their roles. Leaders in the service were innovative, compassionate and worked very well with partners and professionals. They were supportive of staff and people and shared a strong ethos with a positive vision and culture based on good outcomes and wellbeing.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last inspection we rated this key question requires improvement.
The provider was previously in breach of the legal regulation in relation to safe care and treatment. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
At this inspection the rating has changed to good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people felt well-supported, cared for and treated with dignity and respect.
-
Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs.At our last inspection we rated this key question good.
At this inspection the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
The provider was previously in breach of the legal regulation in relation to good governance. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
At our last inspection we rated this key question requires improvement. At this inspection the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 27 Cantelowes House, Spring Close, Barnet, EN5 2UR |
|---|---|
| Neighbourhood | Chipping Barnet, Barnet |
| Phone | 020 8364 8003 |
| Website | www.eleanorpalmertrust.org.uk |
| Registered manager | Andrea Aboud |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
| Inspection reports | 13 inspection reports, latest 19 January 2023 (opens the Care Quality Commission website) Latest assessment published 15 September 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Eleanor Palmer Trust |
|---|---|
| Ownership type | Organisation |
| Charity number | 220857 |
Nearest alternatives
- RI Dimensions 4 Matlock Close Care home, 0.2 miles awayRequires improvement
- G Carlton Court Care Home Care home with nursing, 0.2 miles awayGood
- G Olive House Care home, 0.4 miles awayGood
- G Abbey Ravenscroft Park Nursing Home Care home with nursing, 0.5 miles awayGood
- RI Barnet Grange Care Home Care home with nursing, 0.6 miles awayRequires improvement
Getting help from London Borough of Barnet
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Barnet
- Ask for a care needs assessment
- Phone: 020 8359 5000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Barnet
Checked on the council's website, November 2026.
Common questions
- Does Eleanor Palmer Trust Home provide nursing care?
- Yes. The Care Quality Commission lists Eleanor Palmer Trust Home as a care home with nursing.
- How many beds does Eleanor Palmer Trust Home have?
- The Care Quality Commission's register lists 34 beds at Eleanor Palmer Trust Home.
- When was Eleanor Palmer Trust Home last inspected?
- The Care Quality Commission's latest rating for Eleanor Palmer Trust Home was published on 15 September 2025.
- Who runs Eleanor Palmer Trust Home?
- Eleanor Palmer Trust Home is run by Eleanor Palmer Trust.
- What is Eleanor Palmer Trust Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 15 September 2025.