Valley Way Respite Service

At this inspection, we found the service was outstanding in empowering people to have as much control over their lives as possible and to achieve their maximum potential.

Relatives and healthcare professionals felt the care was highly personalised and staff worked well to deliver an excellent level of care. We found multiple examples to demonstrate the staff and management team were passionate about providing an innovative, responsive and excellent service to people.

The service had safeguarding procedures in place and staff had a clear understanding of these procedures. Appropriate recruitment checks had taken place before staff started work and there were enough staff available to meet people's care and support needs. Risks to people had been assessed to ensure their needs were safely met. The service had procedures in place to reduce the risk of infections. People's medicines were managed safely.

People's care and support needs were assessed when they used the service. Staff were supported through induction, training, regular supervision and annual appraisals of their work performance. People were

supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported to maintain a healthy balanced diet and they had access to health care professionals when they needed them.

Staff were kind and caring and people's independence was promoted. People's privacy and dignity was respected. People and their relatives, where appropriate, had been consulted about their care and support needs.

There were procedures in place to respond to complaints. The provider had investigated and responded promptly to any concerns received. There were effective systems in place to assess and monitor the quality of the service provided. The provider worked in partnership with healthcare services and professionals to plan and deliver an effective service.