The Westcliff Care Home

Improvements had been made in the infection control procedures in the service and in the environment. We found the service to be clean and hygienic and risks to people mitigated. Improvements had been made in people's care plans and risk assessments to guide staff in the support they required to reduce any risks to their safety and wellbeing. This included improvements in how people's capacity was recorded, and decisions made to keep people safe in their best interests. The governance and monitoring systems had improved to ensure the management team could independently identify shortfalls and address them.

People received their medicines, as required, safely. People were supported by staff who were available when they needed them. However, we have recommended the provider review their staffing levels at night to reduce risks. Staff were recruited safely in line with the provider's policies and procedures.

Staff were trained to meet people's needs. People had access to health care professionals where required and the service worked well with other professionals involved in people's care. People had access to enough food and drink and records were maintained to monitor people's dietary and hydration needs.