Lyndale

There was a relaxed, calm and friendly atmosphere in the home, it was clean, tidy and well maintained. All necessary utility and building checks had been carried out. People were supported by staff who were safely recruited and trained to ensure they had the skills necessary. Staff felt supported and were well trained. There were enough staff on duty. People had enough to eat and drink and were involved in creating shopping lists.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had access to healthcare services as they needed.

Medicines were managed safely. Infection control risks were mitigated, and clear guidance was in place and followed, in particular in relation to COVID-19. Care plans were detailed, and person centred, support with socialisation activities were in place.

Lyndale was well-led, robust monitoring systems meant people were protected from avoidable harm. The service learnt from events that occurred and used the outcomes to make further improvements. People, their relatives, staff and professionals were asked for their feedback on the care and support provided at the service and this was used to make improvements.